The Operations department has changed its organisation by creating a new role of Key account Manager.
This role is responsible for a number of key tasks:
Managing cross-functional or shared issues: The Key Account manager coordinates and supervises activities that apply to an entire portfolio of assets, ensuring consistency and synergy in the operation of these assets.
Compliance with contractual commitments: The Portfolio Manager ensures strict compliance with contractual commitments in terms of deadlines and quality, by harmonising methodologies and deliverables. This guarantees uniformity in processes, resulting in better quality of service for customers.
Analysing and optimising performance: The Key account Manager regularly analyses the portfolio’s performance in order to identify opportunities for improvement. They implement optimisation strategies to maximise the value of the assets under management.
The Operations team has seven key account managers:
The Portfolio Manager works closely with the Operations Managers who manage the specific assets on a daily basis. This collaboration makes it possible to:
Improve Coordination and Communication: The efficient flow of information between the teams means that problems can be better anticipated and incidents faster resolution of incidents.
Ensure Uniformity of Practices: Consistent methods across the entire portfolio ensure that all assets are managed according to the same quality standards. ensures that all assets are managed to the same quality standards, reinforcing customer confidence and satisfaction.
Optimising Resources: Coordinating efforts efforts and the sharing of best practice, we optimise the use of resources resources and reduce operating costs, while maintaining a high level of service. maintaining a high level of service.