We are pleased to share with you the results of our recent customer satisfaction survey conducted by the Continuous Improvement department.
The survey, which was sent to all our customers, attracted a remarkable response rate of 46%, representing 80% of our corporate customers. Divided into three main categories and covering 16 crucial themes, the survey revealed valuable information about our service provision.
The results of the survey revealed key aspects of our relationship with our customers:
89% of our customers said they had no difficulty in getting in touch with their contact person.
45% of respondents made suggestions for improvement last year, and 65% of them noticed an improvement as a result of their feedback. This ability to listen to our customers and act accordingly is at the heart of our commitment.
We are proud to say that 100% of our customers would recommend us to their partners if the opportunity arose.
In addition, the strong points highlighted in the survey were: expertise, responsiveness and skills.
The overall satisfaction score was 4.19 out of 5, reflecting our ongoing commitment to providing services tailored to our customers’ needs!